FAQ
Straight answers about the mask, the Ritual, safety, delivery and your warranty.
Safety, in fullBefore you buy
How is it different from cheaper masks?
Everything that comes with it. Many LED masks look alike, so we built SwanaLume around what goes beyond the mask: the SwanaLume Ritual with weekly coaching, 60 days to decide, a warranty that extends to 18 months when registered, delivery from our US warehouse in 2–6 days, and a real person who answers your email.
What's included?
The mask, an adjustable strap, the controller, a USB charging cable, a user manual and a storage bag. When you order, we also email you the Ritual guide (PDF) and a printable tracking calendar, and eight weekly coaching emails follow. Each mask comes with a 12-month warranty, extended to 18 months when you register it.
How does it compare with premium masks?
Premium masks often cost much more, and some carry FDA clearance, which ours doesn't. SwanaLume is $169, with red and near-infrared light at its core and the SwanaLume Ritual included, so you get a plan to follow, not just a device. And you have 60 days to decide.
Is it FDA cleared?
No, and we won't imply otherwise. It's a cosmetic-use device, not a medical device. Some premium masks carry FDA clearance and are priced accordingly; our case is built on exact specs, honest pricing, and a 60-day guarantee.
Who is it for?
Anyone who wants a simple light-therapy habit at home: ten minutes, eyes closed, 4–5 times a week. Some want to start the habit early; others want the look of firmer, smoother skin. It isn't for everyone. It's not for children under 13. If you're pregnant, take photosensitizing medication, or have a skin or eye condition, read the Safety page first.
Can I give it as a gift?
Yes. Every mask comes with its own warranty and its own Ritual. With a 2-Pack or 3-Pack, we'll email you a link on delivery day to pass on, so she can register her mask and get her own Ritual guide. No price or invoice goes in the box. We can't add gift wrap or a gift note.
Using it
How long and how often do I use it?
Ten minutes a session, one program a day, 4–5 sessions a week. The Ritual shows you which program fits your goal, and the calendar keeps count. The timer also offers 20 and 30 minutes, but the Ritual is built on ten.
Which program should I use?
Start with Renew: red and near-infrared light, and the core of the Ritual. In week 3, the Ritual guide helps you add a second program for your goal. Clarify is for blemish-prone skin, Balance for an uneven-looking complexion, and Brighten for dull-looking skin. Use one program per day. If you have a medium-to-deep skin tone, read the Safety page's note on blue light first.
Does it feel warm?
Yes. You'll feel gentle warmth during a session, and that's normal. If your skin ever feels hot or uncomfortable, stop.
Can I use it with my skincare?
Yes, with a little planning. Use the mask on clean, dry skin with nothing applied, then continue your routine. Skip sessions on days you use retinoids, AHA or BHA acids, or benzoyl peroxide, and use those on your off-days instead. Wait two weeks after laser or other in-office treatments.
Can I use it on my neck?
No. The mask is shaped for the face only and has no neck attachment.
How long does the battery last?
About 120 minutes per charge, or around 12 ten-minute sessions. At 4–5 sessions a week, that's roughly two to three weeks between charges. A full charge takes 4–5 hours over USB.
Safety
Is it safe for my skin tone?
Renew, the program the Ritual is built around, contains no blue light. Clarify, Complete, and Balance when blended with blue do use blue light, which may cause temporary darkening on medium-to-deep skin tones. If you notice it, stop using blue-light programs. Before your first session, do a 24-hour sensitivity test on your inner arm.
I take medication. Can I use it?
Ask your physician first if you take photosensitizing medication, such as some antibiotics, isotretinoin or St. John's Wort. If you're not sure whether yours is, your pharmacist can tell you. The Safety page has the full list of who should check first, and you can print it for your physician.
Delivery and returns
Where do you ship?
Within the United States only. Shipping is always free and comes from our US warehouse.
How long does delivery take?
2–6 days, free, from our US warehouse. You'll get a tracking link by email when your order ships. We ship within the United States only.
What if it's not for me?
You get your money back. You have 60 days from delivery to decide, even after using the mask. Contact us with your order number and we'll email you what to do next; return shipping is on us. The window is 60 days so you can give the Ritual a real try first.
How do I return it?
Contact us through the contact page, choose "Returns" and include your order number. We'll email you instructions within a day, Monday to Friday. Please don't send anything back before then. Return shipping is on us, and your refund goes back to your original payment method within 5 business days of approval. Returning part of a pack? You get back the difference between what you paid and the price of what you keep.
Warranty
What does the warranty cover?
Manufacturing defects. Every mask has a 12-month Limited Warranty, extended free to 18 months if you register within 30 days of delivery. If a covered fault appears, we replace the mask. Just send your order number and a short video of the fault. Drops, liquid damage and misuse aren't covered. In a pack, each mask has its own warranty.
How do I get 18 months?
Register your mask within 30 days of delivery. On delivery day, we'll email you a link to activate your warranty; it's a short form. You can also do it any time within the 30 days on our Activate your warranty page. In a pack, each mask registers separately.
How do I make a claim?
Contact us, choose "Warranty claim" and have your order number ready. We'll ask for a short video, about 20 seconds, showing the fault. If it's covered, we'll send you a replacement mask. Claims in months 13 to 18 need a registered mask.
Order and payment
How can I pay?
By credit or debit card, or with PayPal.
How do I track my order?
We'll email you a tracking link as soon as your order ships. You can also check any time on our Track your order page, with your order number and email.