Warranty terms
- Every mask has a 12-month Limited Warranty. No registration needed.
- Register within 30 days of delivery and it extends to 18 months, free.
- It covers manufacturing defects. If a covered fault appears, we replace the mask.
- In a 2-Pack or 3-Pack, each mask has its own warranty.
Gave one as a gift? She can register it herself with the link we email you on delivery day.
What's covered
Covered
Faults that come from how the mask was made, for example LEDs that stop lighting, a controller that stops working, or a battery that won't charge.
Not covered
- Drops and impact damage
- Liquid damage
- Misuse, meaning use other than as the manual directs
- How your skin responds. If the mask isn't right for you, that's what the 60-day guarantee is for
How to make a claim
Contact us, choose "Warranty claim" and have your order number ready.
Send us a short video, about 20 seconds, showing the fault.
If it's covered, we send you a replacement mask at no cost.
Claims in months 13 to 18 need a registered mask.
Your rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.